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  • Get Started
  1. Home
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  5. Order Management
  • Getting Started
    • Setting up your first store
    • Understanding the Dearnex Dashboard
    • Multiple company stores from one account
  • Account
    • Privacy & Security
      • Secure your account with two-factor authentication
      • Change your password
    • Personal Details
    • Client Management
      • Staff Management
        • Manage your staff members
      • Invoicing
        • Cancel a store subscription
        • Cancel or pause a store subscription
        • Reactivate your store subscription
  • Websites
    • Configuration
      • General
        • General Configuration
      • Store
        • Force customers to checkout from a specific country
      • Shipping
        • Getting started with Shipping
        • Configure store shipping and delivery
        • Disable countries you don't deliver to
      • Payments
        • Getting started with payments
        • Setup Klarna Payments
      • Order Collections
      • Mail
      • Trade Accounts
        • My company is VAT registered, how do I show (incl vat) next to my prices?
      • External Integrations
        • Enable Google Analytics
        • Enable Facebook Pixel
      • Domain
        • Change your stores domain
    • Theme
      • Settings
      • Branding
        • Change store branding
      • Sections
    • Shop
      • Product Management
        • Updating Product Descriptions
        • Delete a Product
        • Enriching your Product Details
        • Mark a Product For Sale
        • Add a Disclaimer to your Product
        • Edit Product Details
        • Mark a product on sale
        • Delete a product
        • Quick Add a Basic Product
        • Add a manual review to a product
        • Exclude a product from SEO
        • Add a Product
      • Marketing
        • Create a Sale
        • End a Sale Early
        • Create a Voucher Code
      • Email Marketing
        • Overview
        • Create a Mailing List
        • Change the content of customer emails
      • Calendars
        • Adding events to a calendar
      • Testimonials
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    • Content
      • Blogs & Articles
      • Pages
      • SEO
        • Optimise Your Product For Search Engines
      • Content Marketing
      • Media Manager
        • What is the media manager?
    • Business
      • Order Management
        • Download an invoice for an order
        • Bulk edit orders
        • Are customers refunded when an order is cancelled?
        • What does it mean when I mark an order as processing?
        • Cancel an order
        • Add notes to an order
        • Send customers a “thank you” email after their order has been completed
        • Export orders to Royal Mail Click & Drop
        • Download a previous Royal Mail Click & Drop CSV export
        • Manage Klarna Orders in Beacon
      • Analytics & Reporting
      • Locations
        • Create a new Location
      • Inventory Management
      • Customer Management
        • View a customers trolley
        • Suspend a customers account
        • Remove a customers suspension

Order Management

Download an invoice for an order

Bulk edit orders

Are customers refunded when an order is cancelled?

What does it mean when I mark an order as processing?

Cancel an order

Add notes to an order

Send customers a “thank you” email after their order has been completed

Export orders to Royal Mail Click & Drop

Download a previous Royal Mail Click & Drop CSV export

Manage Klarna Orders in Beacon

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