If you wish to manage an order by changing the; amount, line items, authorization time, and so on, you must use the Klarna Merchant Portal.

Capturing Orders

In Beacon you must capture your orders manually when a customer pays with Klarna. In your system order confirmation email you will be asked to manually click “Capture” on the order to confirm the release of the money from Klarna to your Bank.

If you do not have an item in stock and would like to do a partial capture, you should do this in the Klarna Merchant Portal first and then come back to Beacon and mark the order as “Captured”

If Klarna has allowed your store to take automatic captures of payments you can contact Dearnex at support@dearnex.com to get this feature enabled on your store.

Refunding Orders

Beacon currently does not support refunding in orders. To refund an order you must refund it in the Klarna Merchant Portal and then mark it as cancelled in Beacon.