Order Management
- Getting Started
- Account
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Websites
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Configuration
- Theme
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Shop
- Content
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Business
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Order Management
- Download an invoice for an order
- Bulk edit orders
- Are customers refunded when an order is cancelled?
- What does it mean when I mark an order as processing?
- Cancel an order
- Add notes to an order
- Send customers a “thank you” email after their order has been completed
- Export orders to Royal Mail Click & Drop
- Download a previous Royal Mail Click & Drop CSV export
- Manage Klarna Orders in Beacon
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Analytics & Reporting
- Locations
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Inventory Management
- Customer Management
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Order Management
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Configuration
Navigate to orders
- Navigate to orders
- Find your order and click Manage
- Then type your note out under the Add a note section
- Then click Add Note
You can also tick Send Email to Customer which will send the note you are adding to the customer. If you do not tick this the customer will not see these notes.