Appleton Crafts (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business, whether in person, by phone, online, or through our website. We use your information to: - Process and fulfill orders or services. - Respond to your inquiries and provide customer support. - Send you updates, promotions, and important notices (if you’ve opted in). - Improve our products, services, and website. - Meet legal and regulatory requirements. We do not sell your personal information. If you have questions about this Privacy Policy or how your information is handled, contact us at: Appleton Crafts appletoncrafts@outlook.com

Terms and Conditions Effective Date: August 2025 Welcome to Appleton Crafts (“we,” “our,” or “us”). By purchasing from our website, you agree to the following terms and conditions. 1. Orders & Payment All prices are listed in [GBP] and include applicable taxes unless stated otherwise. Payment must be made in full before your order is processed. 2. Shipping & Delivery We will ship your order to the address you provide during checkout. Delivery times may vary depending on your location and shipping method. We are not responsible for delays caused by third-party couriers or circumstances beyond our control. 3. Replacements & Refunds If your product arrives damaged or defective, please contact us within 24 hours of delivery with photos of the damage. We will offer a replacement or refund for damaged items at no extra cost to you. Refunds will be processed to your original payment method within 1 days after approval. 4. Personalised Items No refunds or exchanges are available for personalised or custom-made items unless they arrive damaged or faulty. Please check all personalisation details carefully before placing your order. 5. Cancellations Orders can be cancelled before they are shipped. Please contact us within 24 hours. Personalised orders cannot be cancelled once work has begun.