Policies for Soak & Scent

Returns & Exchanges

Soak & Scent accepts returns within 14 day(s)

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

To do this you must contact the individual seller within 14 days of receiving your item(s) and you must do this in writing. The seller can organise your refund or simply cancel the order if it has not been paid for.

Get in touch with the seller by clicking on the 'Message' link within your account -> Orders page, or send them an email directly. Their email address is provided in your confirmation of order email.

When contacting the seller, please state the order details (date of order, the username/email address you used to order, item name, quantity, price, etc.)

The seller will contact you to organise the return of the goods. Unless the goods are faulty, you are usually responsible for the return postage costs. The seller should provide a refund which includes the cost of outward postage within 14 days of receiving the returned goods, or within 14 days of you providing evidence that you have posted the goods back, whichever is soonest. The seller is entitled to deduct money from the refund if the item shows evidence of use which diminishes its value.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Contact Soak & Scent if you have any problems with your order.

Please read Dearnex's returns policy for more information here

View Soak & Scent privacy policy here

Cancellations

Cancellations: accepted

Soak & Scent accepts cancellations within 1 hour(s)

View Soak & Scent cancellation policy here

Payments

Secure options

Dearnex keeps your payment information secure. Dearnex shops never receive your card information