Customer Management
- Getting Started
- Account
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Websites
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Configuration
- Theme
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Shop
- Content
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Business
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Order Management
- Download an invoice for an order
- Bulk edit orders
- Are customers refunded when an order is cancelled?
- What does it mean when I mark an order as processing?
- Cancel an order
- Add notes to an order
- Send customers a “thank you” email after their order has been completed
- Export orders to Royal Mail Click & Drop
- Download a previous Royal Mail Click & Drop CSV export
- Manage Klarna Orders in Beacon
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Analytics & Reporting
- Locations
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Inventory Management
- Customer Management
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Order Management
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Configuration
If a customer has been suspended on your store and you would like to remove their suspension then it is easy to do so.
- Navigate to customers
- Find the customer and click Manage
- Find the Remove Account Suspension section
- Click Remove Suspension
The customer will not be informed of this suspension being removed but if they try to login or checkout again, they will be allowed.